Delete your VetLek account

How to do it

1. In the VetLek app (Android, iPhone from the App Store) or at app.vetlek.pet open Settings → “Dane konta, hasło, wylogowanie” (account) → “Usuń konto” (delete account).
2. Type “usuwam” (“I am deleting”), then your account’s password.
3. The account is deleted at once and a confirmation is sent to its e-mail address.

Delete your account in a browser

app.vetlek.pet opens - sign in and you will see the same steps. Forgot your password? Set a new password and come back here.

What we delete

• the account and its profile (profession, workplace, animals), sessions on every device and account settings,
• the record of consents, SPC reading counts, the medicines opened with basic access, requests for full access, dose-check answers, requests to partners not yet handed to the company,
• your reports and correction proposals lose their author - only their content stays, with nothing about you.

What stays and for how long

• the record of accepting the terms and the “Important before use” rules, and consents to hand data to companies - until the end of the sixth year after the account is deleted or after they were given (evidence in case of a dispute),
• documents we must keep under accounting and tax law, if any - as long as that law requires,
• a hash of the e-mail address with the number of medicines opened - for 3 years, so that registering again gives no new limit of 10 medicines.

Details: privacy policy.

Data on your device

The medicines database, saved SPCs and patient data live only on your device - deleting the account clears them in that browser or app; on other devices they go when you sign out or uninstall the app.

Cannot sign in?

First set a new password (link above). If that does not help, write from the account’s e-mail address to [email protected]. We reply to that address and delete the account only once it is confirmed from there - never at a request from another mailbox.